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Frequently Asked Questions

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Elementor Pro

What is Elementor?

Elementor is a WordPress website builder that empowers you to successfully build the website you envisioned, without having to write a single line of code using its drag & drop interface and dozens of widgets. It also includes Elementor AI, a native AI integration built specifically for Elementor to enable you to create original text and code, and images to elevate your website.

What is Elementor Pro?

Elementor Pro is an enhancement to the free version of Elementor and provides you with the complete set of capabilities for building any type of website. Its features include advanced design capabilities, Dynamic Content, WooCommerce alongside marketing tools for building landing pages, popups, forms, and more. 

Does it work with all the themes?

Elementor works with all themes that respect the coding standards of WordPress set by its Codex. Elementor also created the Hello Theme, a lightweight blank-canvas theme that you can use to design every part of your website.

Does it work with other WordPress plugins?

Elementor works with almost all the plugins. If you experience an incompatibility issue, please report it to us and to the plugin which conflicts with Elementor. 

Can I edit my blog post with Elementor?

You can. To edit your blog posts, you will need Elementor Pro. 

Can I edit all the WooCommerce pages?

Using Elementor Pro’s Advanced plan or higher, you can edit every part of your WooCommerce store, including the Archive, Product, Menu-Cart, Cart, WooCommerce Notices, Checkout, Purchase Summary, and My Account. 

What Elementor version comes with my hosting plan?

We pride all hosting plans with Elementor Pro – Expert. This gives you all the options offered includding AI content writer. 

How to Save a Elementor Template?

Choose the section you want to save as a template and then, right-click on the ‘: : :’ to edit that Section. Then, pick the ‘Save as Template’ option. Enter a Template name and save it. 

Essential Addons Pro

Does Essential Addons Require Any Coding Skills?

You do not require any coding knowledge at all to use Essential Addons for Elementor, because of its ease of use and drag & drop capability. 

Where to Find the Documentation for Essential Addons for Elementor?

You can find the documentation for Essential Addons from here. If you run into any issues, feel free to contact our dedicated and super friendly Support Team to assist you with anything related to EA for Elementor. 

How to Enable / Disable Elements in Essential Addons to Reduce Server Requests?

To improve the performance of your website, you can disable the elements which you are not using. You can do this by navigating to your WordPress Dashboard -> Elementor -> Essential Addons -> Elements. Then simply just disable the elements you are not using. Make sure to click on ‘Save Settings’ after you are done. 

Is Essential Addons Responsive for Smaller Devices?

Yes, all the Essential Addons elements are responsive for all the devices. 

How Often Do You Update Essential Addons?

With the dedicated team for Essential Addons for Elementor, we are constantly improving and adding new features to provide the best user experience. In general, we try to update our plugin on a weekly basis. 

Does Essential Addons Have any WooCommerce Based Elements?

Essential Addons offers WooCommerce specific elements such as: Woo Product Grid and Woo Product Collections. You can even use the Post elements to display the WooCommerce Products on your website. 

Does Essential Addons Have Any Social Feed Elements?

Yes, Essential Addons provides total of 3 Social Feed elements such as Twitter Feed, Twitter Feed Carousel and Instagram Feed. 

SEO Press Pro

How many languages is the SEOPress Insights interface available in?

2 languages: English and French. More languages will be added soon. 

Which OpenAI GPT models are available?

We use the GPT-4 / Vision and GPT-3.5 Turbo models. We regularly refresh the available list to follow OpenAI updates. 

Can I import my posts and terms metadata from other SEO plugins like Yoast or AIO SEO?

Yes, we have an import tool for:

  • Yoast,
  • All In One SEO,
  • Squirrly,
  • Rank Math,
  • SEO Ultimate,
  • WP Meta SEO,
  • wpSEO,
  • Premium SEO Pack
  • Platinum SEO Pack
  • The SEO Framework
  • SmartCrawl
  • SEOPressor 
Can I import/export SEOPress settings?

Yes from your WP Admin, SEO, Tools page, Settings tab. 

1,000 backlinks, 1 per referring domain (which is huge). 

What kind of support do you offer?

For all users:

If You need more help just ask us here

ShopBuilder Pro

Can I use ShopBuilder without WooCommerce?

No, ShopBuilder requires WooCommerce to function properly as it is a plugin specifically designed to enhance the e-commerce features of WooCommerce on WordPress. 

How do I add a wishlist using ShopBuilder?

To add a wishlist feature to your online store created with ShopBuilder, you can use the Wishlist module provided by ShopBuilder. The Wishlist module allows customers to add products to their wishlist for future reference or purchase. 

What is required to use ShopBuilder?

To use ShopBuilder, you need a self-hosted WordPress website running on PHP 7.4 or later, with the latest version of Elementor page builder plugin and WooCommerce installed. 

How do I compare products using ShopBuilder?

To add a product comparison feature to your online store created with ShopBuilder, you can use the Compare module provided by ShopBuilder. The Compare module allows customers to select multiple products and view their specifications side by side for easy comparison. 

Is there documentation to help me learn?

Yes, here is a link to the documentation. If you still need help you can always reach out to us here

Solid Security

What is “passwordless” login?

Logging in without a password! This can be done with passkeys assigned to your phone or laptop that are passed from your device to WordPress through your browser. Your device must support the WebAuthn standard for passkeys to work. 

What types of biometric login authenication are suppoerted?

SolidWP Security lets you log into your WordPress sites using Apple Face ID, Apple Touch ID, Windows Hello, and passkey technology (WebAuthn) supported by all major browsers, including Chrome, Firefox, and Safari. 

What Two-Factor Authentication (2FA) methods apps does Solid Security support?

Solid Security works with any Time-Based One-Time password Provider (TOTP). Any two-factor authentication app that supports the TOTP standard will work with the Solid Security plugin. The most popular two-factor code generator apps for iOS and Android devices are the AuthyGoogle AuthenticatorFreeOTP Authenticator, and Toopher apps. Additionally, you can use a YubiKey or other Trusted Platform Module (TPM) devices. 

What ind of CAPTCHAs does Solid Security support?

Cloudflare’s Turnstile, Google’s reCAPTCHA (all versions), and Intuition Machines’ hCaptcha. 

Will this plugin completely stop all attacks on my site?

No. Solid Security is designed to help improve the security of your WordPress installation from many common attack methods, but it cannot prevent every possible attack. Nothing replaces diligence and good practice. This plugin makes it a little easier for you to apply both. 

BetterDocs Pro

How to switch back to classic/mobern UI?

BetterDocs PRO comes up with a Modern User Interface offering a drag-and-drag-and-drop builder. So, you can easily use it to organize your content and create a stunning knowledge base in minutes.

By default, you will find the Modern UI in BetterDocs PRO when you move to the ‘All Docs’ tab. Hit the ‘Switch to Classic UI’ button to go back to the ‘Classic WordPress’ interface. If you click on the ‘All Articles’ button, you will then find the modern interface.

Modern UI
Does BetterDocs Work with Shortcodes?

Yes, BetterDocs work with Shortcodes perfectly. You can easily showcase your documentation Category Grid, Category List, Search form, and Feedback form on any page of your website by using the Shortcodes.

You can find it from WordPress Dashboard → BetterDocs → Settings →ShortCodes. For more details, you can check out the documentation on how to use BetterDocs Shortcodes

Does BetterDocs Work with Any Theme or Page Builder?

Documentation, Articles, and Archive Pages work independently with any theme or page builder for WordPress. However, you can use the shortcodes within any page builder (Elementor, DIVI, Beaver Builder, Visual Composer, Oxygen, etc.) to design your own custom pages. It has better integration with Elementor so you can design visually within Elementor editor. For more details, you can check out the documentation on how to use BetterDocs Shortcodes.

BetterDocs comes with ready blocksdocs category archive page layouts, and a lot of different elements for Elementor page builder. You can use any of these ready designs or elements to easily add BetterDocs inside your Elementor pages and style them any way you want.

page builder

Is BetterDocs SEO Friendly for Your WordPress Website?

Yes, BetterDocs is completely SEO Friendly for your WordPress knowledge base website. It follows proper article schema and how-to schema for the Table of Content. If you properly use the headings, the Table of Content will be generated automatically and it will come up in search as a how-to list. Besides, BetterDocs offers Breadcrumbs, Feedback features which help to put your articles higher in Google Ranking and improve SEO for your WordPress website

Can I Use BetterDocs with Elementor Page Builder?

Yes, you can use BetterDocs with Elementor Page builder. You can use BetterDocs ready blocks to design Single Page, Category Archive Page, or other individual elements, even use shortcodes within the Elementor to create and customize documentation page for your WordPress website. Simply just drag & drop them on your Elementor Editor and style them any way you want.

Why Isn’t BetterDocs Showing All the Articles?

If you haven’t created any Category, then you won’t be able to show the BetterDocs Articles in the Documentation landing page. So, you need to make sure that you have created & assigned Categories to the docs you have published. Then, you will able to showcase BetterDocs Knowledgebase on your WordPress website.

How to Sort Knowledge Base Categories in BetterDocs?

You can Sort Knowledge Base Categories in BetterDocs very easily from your WordPress Dashboard ->  BetterDocs -> Category section. After Adding Categories, you can simply drag and drop them to sort the categories as you want.

Sort categeories in BetterDocs

Can I Disable Feedback Emojis in BetterDocs?

Yes, you can disable Feedback Emojis that appear in Single doc pages in BetterDocs. To do that, simply just go to wp-admin → BetterDocs → Settings → Design tab. Then, click on the ‘Customize BetterDocs’ option.

Disable Feedback Emojis

After clicking on it, navigate to BettterDocs → Single Doc → Reactions section and click on the toggle to disable it. Feedback emojis will no longer appear in the BetterDocs single doc page as a result.

Disable Feedback Emojis
How To Setup Knowledge Base From BetterDocs Quick Builder?

After installing BetterDocs on WordPress, you will directly be redirected to BetterDocs Quick Builder setup. BetterDocs allows you to configure your initial knowledge base settings quickly from this advanced BetterDocs Quick Builder. This is to make your BetterDocs setup process faster without moving towards your ‘BetterDocs Settings’ manually. But if you want to skip the BetterDocs quick builder setup process, you can do that as well.

All you need to do is just go through the steps, choose what you want to configure right away, and afterward press the “Next” button. And finally at the end of your BetterDocs Quick Builder setup, hit the ‘Finish’ button. That’s it! This is how easily you can set up your knowledge base from BetterDocs Quick Builder just like the image below. 

Setup Knowledge Base From BetterDocs Quick Builder

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